Contact Centre Recipes For Success

Contact Centre Recipes for Success

Prep: Review Continuously
Make it seamless
Improve your customer service

The New Year is the perfect time to take stock, shed the bad habits of the past and start drawing up recipes for future success.  If you are a business with a contact centre, the turn of the year will bring you similar opportunities as you search for the right ingredients to fuel your operations and drive the efficiency and effectiveness of your customer-facing activities.

That’s why we wanted to invite you to join our workout programme, which will run throughout January. Offering recipes each week with the ingredients and instructions you’ll need to get your contact centre in shape and make sure it is Fitin19.

Download The Full Recipebook

Recipe 1

Efficiency Plan

Businesses need to ensure their contact centres are focused on driving efficiencies. Our first recipe will help you map the best possible customer journeys and deliver an optimum customer experience.

Recipe 2

The Right Ingredients

Do you have the right ingredients in place to have full collaboration across your business? Our recipe will mix the right technology, resources and processes to be successful and deliver the best solution.

Recipe 3

By Hand or Machine

When do you automate vs using agents. Our recipe will help you get the balance right between the two. From self service for simple tasks to agents for more complex issues as we move into the digital world.

Recipe 4

Measure Everything

Do you have the right methods to measure? Read our recipe to help with compliance, dispute handling, recording through to training and monitoring to measure and improve your customer satisfaction.

Enghouse Interactive can help to get your contact centre in shape.

Throughout these recipes, we look at areas, such as mapping the customer journey, putting the right skills sets in place, driving collaboration across the business; the importance of automation, and the key role of measurement within the contact centre.

Get all these right and you will have gone a long way towards having a fully-fit and fully-functioning customer service offering today. But to achieve sustained success, these recipes must not be a one-off. For long-term fitness, they need instead to become a sustained and regular part of an ongoing contact centre strategy.

Click here to speak to Enghouse Interactive to see how we can help.